1. Visit our Free Delivery page
2. Select Place an Order
3. Type in your email and a password and click Get Started
4. Follow the information prompts and enter required info.
5. After entering your address click Place Order
6. Select your Pickup & Delivery date and frequency > Click Next
7. Enter any current order instructions (ex: Stain on Collar) > Click Next
8. Enter Payment Details and select Review Order
9. Click Confirm & Place Order

Note: You will only have to follow these steps on your first order. For all future orders you can simply click Place an Order and select your requested dates!

We ask that you leave your items accessible for our driver by 9:00AM the morning of your scheduled service. Items can be left outside your door, with a concierge / attendant, or in a designated location you’ve shared with us. If you’ve received a free laundry bag already you can simply place your items with any initial instructions you’d like for cleaning. If you have not received a bag from us, you can leave your items in any bag of your choice (we will return it you at drop off). If you have any additional questions always feel free to call us!

If you are using our service for the first time and have received one of our green bags, simply place your items in the bag.  If you have items that need to be separated by dry cleaning, laundry, or wash &fold, please place specific items in a bag of your choice and label the bag with your name and your cleaning preference (ex: Dry Clean, Laundry, Wash & Fold).

If you have items for Wash & Fold, please let us know, and we would be happy to provide a special Ian’s Wash & Fold bag for your items.

{You can use our free valet bags that we’ll provide to you after your first order to separate your preferences for specific items. For example, most customers place a note inside the bag instructing us what they would like done}.

If you have not already received one from us, a free laundry bag will be returned with your first order!  It is yours to keep and use for future orders!

Your clean clothes will be returned during the scheduled delivery day at the same place of pick up unless specified otherwise. They will be hand delivered if you’re home, left on the door using our Over The Door hanger if you’re not available, or placed in a designated location of your choosing. You can customize your delivery location under Order Preferences when you place an order.

Dry Cleaning

Clothes are inspected, treated for stains, then immersed and cleaned with a water-free cleaning solution. Clothes are gently agitated in the solution to cause the soils to loosen. This process is great for delicate items and every day fabrics.  Then garments are either steamed or pressed to remove winkles. Items are then hung.

Laundered & Pressed

This option is ideal for button up dress shirts that are 100% cotton or a cotton / polyester blend. Your garments are washed in a commercial washing machine with soap, starch, and warm water that is safe for your fabrics. Afterward, they are pressed (or ironed) while wet which creates a crisp finish. Items are hung on a hanger, but we do offer a “Box & Folded” service if requested.

Tip: Garments with spandex, linen, or rayon are better suited in dry cleaning compared to laundry. Over time, these fabrics have proven to not be as durable as cotton or polyester, so it is highly recommended you have them dry cleaned instead to prolong the life of the fabric.

Wash & Fold

Wash and fold is your basic laundry service (like you do at home), but much better because we are doing it for you! Your laundry is washed in a commercial washing machine and tumble dried in a commercial dryer. It is then folded before it is returned to you nice and clean! This service is charged by the pound with the exception of certain special or household items, like a comforter, that take up an entire washing machine or dryer. Your order will be weighed prior to cleaning it. Garments are not ironed.

We do not have any physical locations. We are a delivery company focused on bringing your garments directly to you.

Stain removal is a science! Based on the fabric, color, and origin of the stain, our removal specialists calculate the appropriate cleaning agent and method to treat your item. Usually stain removal consists of applying a targeted treatment to work against the stain and mechanical action such as soft brush to break up the stain. It is then flushed out and cleaned!

Of course! You will have a unique referral code that can be sent to friend, family, or strangers that will earn you free cleaning when redeemed! Every time you refer a friend they get $10 in Free Cleaning and you receive $10 Free Cleaning after their order is completed!

Yes! Ian was born and raised in Austin and understands the importance of the environment. We use an eco-friendly cleaning solution, efficient cleaning practices, and recycle wire hangers and plastic laundry bags!

All payments are by credit card through our website or app. No cash is accepted.

Follow these steps to securely update your credit card:

1) Login to your account here 

2) Click the  icon and select Profile

3) Under the Payment option select “Change”

4) Enter new credit card information and click Save.

If you are on our mailing list (INCLUDE SIGNUP LINK) we send out promo codes for discounts on our services! Promo codes are active as long as the date listed has not passed. The promo code can be entered on the final step before confirming your order. If you have any difficulty adding your promo code to your order, please call (ADD “CLICK TO CALL” 512-452-0928) or email (ADD MAILTO LINK: info@ianscleaners.com) us, and we will get it taken care of for you!

There is no minimum charge on your order. We want to be your go-to cleaners for all of your laundry needs – big or small!

Yes! We service large businesses, small offices, restaurants, event rental linens, apartments / condos, churches, schools, theaters, and any organization that needs dry cleaning or laundry. We are happy to discuss special rates. Please call  512-452-0928 or email info@ianscleaners.com for more details.

Items that require special attention will be separated and receive personalized care so we can treat them the best way possible. This can include a discussion on the best way the item can be cleaned, our recommendation, and special care start to finish on your item. If you have an item you want to bring to our attention in advance, please include special instructions in your order, or you can call/email us beforehand!