We ask that you leave your items accessible for our driver by 9:00AM the morning of your scheduled service. Items can be left outside your door, with a concierge / attendant, or in a designated location you’ve shared with us. If you’ve received a free laundry bag already you can simply place your items with any initial instructions you’d like for cleaning. If you have not received a bag from us, you can leave your items in any bag of your choice (we will return it you at drop off). If you have any additional questions always feel free to call us!
How Should I Separate My Orders for Pickup?
You can use our free valet bags that we’ll provide to you after your first order to separate your preferences for specific items. For example, most customers place a note inside the bag instructing us what they would like done.
Do I Receive a Laundry Bag to Put My Clothes In?
If you have not already received one from us, a free laundry bag will be returned with your first order! It is yours to keep and use for future orders!
How Are My Items Returned?
Your clean clothes will be returned during the scheduled delivery day at the same place of pick up unless specified otherwise. They will be hand delivered if you’re home, left on the door using our Over The Door hanger if you’re not available, or placed in a designated location of your choosing. You can customize your delivery location under Order Preferences when you place an order.
How Does Stain Removal Work?
Stain removal is a science! Based on the fabric, color, and origin of the stain, our removal specialists calculate the appropriate cleaning agent and method to treat your item. Usually stain removal consists of applying a targeted treatment to work against the stain and mechanical action such as soft brush to break up the stain. It is then flushed out and cleaned!
Do You Have Any Locations I Can Drive To?
We do not have any physical locations. We are a delivery company focused on bringing your garments directly to you.
How Do I Pay?
All payments are by credit card through our website or app. No cash is accepted.
Do You Have a Referral Program?
Of course! You will have a unique referral code that can be sent to friend, family, or strangers that will earn you free cleaning when redeemed! Every time you refer a friend they get $10 in Free Cleaning and you receive $10 Free Cleaning after their order is completed!
Is Your Process Eco-Friendly?
Yes! Ian was born and raised in Austin and understands the importance of the environment. We use an eco-friendly cleaning solution, efficient cleaning practices, and recycle wire hangers and plastic laundry bags!
